IndiSpeed facilitates shipping services through our network of ONDC-registered logistics partners. Refunds may be issued in the following cases:
- Lost or Damaged Shipments: If the shipment is lost or damaged during transit due to the fault of the logistics partner.
- Cancellation Before Dispatch: If the shipment is canceled before it is dispatched by the logistics partner.
2. Non-Refundable ScenariosRefunds will not be provided in the following cases:
- Delays caused by unforeseen circumstances such as natural disasters, political unrest, or regulatory inspections.
- Refusal by the recipient to accept the shipment without a valid reason.
- Shipments confiscated or held by authorities due to non-compliance with applicable laws.
3. Refund Process- To request a refund, users must contact IndiSpeed customer support within 7 days of the delivery attempt or issue.
- Refund requests will be reviewed, and eligibility will be determined based on the terms of the logistics partner and the nature of the issue.
- Approved refunds will be processed within 7-10 business days and credited to the original payment method.
4. Contact UsFor refund-related queries, please contact our customer support team at 8806500700.
5. ModificationsWe reserve the right to modify these policies at any time. Continued use of the platform constitutes acceptance of the updated terms.
Grievance Officer: Hanoz Avari
Email ID: hanoz.avari@zionmart.in
Contact details: 7498337030
